> ## Documentation Index
> Fetch the complete documentation index at: https://docs.patient-experience.commure.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Common issues, tips, and tricks

> Troubleshooting guidance and frequently asked questions for Commure Agents.

## FAQs

<AccordionGroup>
  <Accordion title="How do I request operational changes or EHR setup modifications?">
    Contact your Implementation Manager. Major changes require **8 weeks' notice** to prevent disruption to live operations.
  </Accordion>

  <Accordion title="How do I update facility or provider information?">
    Submit requests through your Implementation Manager. Updates are included in weekly releases. Significant changes are tested in staging before deployment to production.
  </Accordion>

  <Accordion title="Does the agent support languages other than English?">
    The agent currently operates in English only. Supporting patients in their preferred language is a priority — contact your Implementation Manager to discuss additional language implementation.
  </Accordion>
</AccordionGroup>

## Reporting an issue

When you encounter an agent issue:

1. Locate the **Call ID** for the affected call.
2. Email the Call ID and a description of the issue to the Commure support team.
3. The team will investigate, test a fix in staging, and deploy to production.

<Tip>
  High-impact issues are prioritized. Other enhancements follow the Monday night release schedule.
</Tip>

## Release schedule

Updates are tracked in an Iterations Tracker and prioritized by impact. Releases occur weekly during scheduled syncs.

## After hypercare

After the 4-week hypercare and monitoring phase, your **Customer Success Manager** becomes the primary contact for ongoing support and feature requests.