> ## Documentation Index
> Fetch the complete documentation index at: https://docs.patient-experience.commure.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Access and account setup

> Activate your account and log in to the Memora platform.

The platform is accessible on any web browser or mobile device.

## First-time account activation

<Steps>
  <Step title="Check your email">
    You will receive an activation email from `no-reply@memorahealth.com`.
  </Step>

  <Step title="Activate your account">
    Click **Activate your account** in the email and follow the prompts to create your password.
  </Step>

  <Step title="Access the platform">
    Once activated, log in at [secure.memorahealth.com](https://secure.memorahealth.com).
  </Step>
</Steps>

<Tip>
  Bookmark `secure.memorahealth.com` for quick access.
</Tip>

## Managing your password

### Changing your password

1. Navigate to **Account Settings** in the menu at the bottom left of the page.
2. Select **Change Password** from the additional menu that appears.
3. Follow the on-screen instructions to complete the reset.

### Forgot password

Select **Forgot Password** on the login page. Enter the email address associated with your account. The system sends a secure, time-limited reset link — use it to create and confirm a new password.

## Logging out

Sign out when your session is complete to protect patient health information per your organization's HIPAA requirements.

1. Navigate to **Account Settings** at the bottom left.
2. Click **Sign out**.