> ## Documentation Index
> Fetch the complete documentation index at: https://docs.patient-experience.commure.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Live chat

> Two-way text message communication with patients in real time.

Live Chat is a two-way communication tool that lets you jump directly into a patient's text message thread for real-time engagement.

## Accessing live chat

* From the **main navigation bar** on the far left at any time.
* From the **top right** of any patient page.

From the Patients panel, select the patient you want to chat with or view history for.

## Sending and receiving messages

**Typing a message:** Use the text box at the bottom of the chat. Your message lands in the same SMS thread as all other program content.

To send: click the blue send button, or press **Shift + Enter**.

**Attachments:** Click the paperclip icon to send a file. Patients can also send attachments back to you.

## Additional features

| Feature                       | Description                                                                                                                                                                           |
| ----------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Download history**          | Click the cloud-with-arrow icon to download the full chat history for your records.                                                                                                   |
| **Disable automation**        | Toggle off the AI Assistant to pause automated responses. Automation is automatically disabled for 20 minutes any time you send a manual message, giving the patient time to respond. |
| **Action item visualization** | Select the Action Items dropdown to view all action items associated with this patient. Action items triggered by a patient message are noted in the chat history.                    |
| **Expand/collapse**           | Hide or show action items and comments for easier reading.                                                                                                                            |
| **Comments**                  | Comment on a message to tag colleagues for cross-team collaboration.                                                                                                                  |