> ## Documentation Index
> Fetch the complete documentation index at: https://docs.patient-experience.commure.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dashboard overview

> Understand how the Pathways dashboard organizes patient data.

Each row on the dashboard represents a unique patient instance for an appointment or encounter. Columns organize patient details for quick review.

## Patient data columns

Dashboards can display a variety of information. Commonly shown fields include:

| Column                   | Description                                     |
| ------------------------ | ----------------------------------------------- |
| **Patient demographics** | Name, phone number, MRN, CSN, date of birth     |
| **Appointment details**  | Appointment date and time                       |
| **Contextual data**      | Department, language preference, message status |

The exact columns displayed depend on your dashboard configuration.

## Filtering and searching

Use the filters at the top of the dashboard to narrow the patient population. After selecting filters, click **Apply Filters**. To clear them, select **Remove Filters**.

### Search options

**1. Free text search (magnifying glass)**

Filter by patient phone number, name, MRN, or CSN. Partial values work — search "Smi" to find "Smith", or use the last 4 digits of a phone number. We recommend **3–4 characters** for targeted results.

**2. Appointment date**

Filter by past or future messages, or set a custom date range.

**3. Engagement status**

Filter by patients who have or have not replied to confirm an appointment or engage with a pathway.

**4. Language**

Filter by English or Spanish-speaking patients.

**5. Communication method**

Filter by preferred communication method (SMS or call).

<Note>
  Attachments and wayfinding links are only supported through the SMS workflow.
</Note>

**6. Department**

Search by department name. Multiple departments can be selected at once.