> ## Documentation Index
> Fetch the complete documentation index at: https://docs.patient-experience.commure.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Viewing patient details

> Review patient information, messages, and communication history.

Click anywhere on a patient row to open a detailed view of that patient's information and communication history.

## Patient profile

At the top of the panel you will see the patient's identifying information:

* First and last name
* Phone number
* MRN
* Email
* Date of birth

## Tabs

### Messages

Two-way communication between coordinators and the patient. All messages sent and received for the appointment appear here in chronological order.

**Message timeline:**

* Responses from the system or care coordinators appear on the **right**.
* Patient responses appear on the **left**.
* Most recent messages are at the **top**; oldest are at the **bottom**.

**Message status colors:**

| Color | Meaning                         |
| ----- | ------------------------------- |
| Blue  | Queued to be sent in the future |
| Green | Sent successfully               |
| Red   | Rejected, canceled, or failed   |

### Notes

Create internal notes on the patient's profile. Notes are **not** sent to or viewable by the patient. Use them to record context for other coordinators.

### Status history

Displays the detailed delivery timing and status of all messages within the workflow — a full audit trail for communication attempts.