> ## Documentation Index
> Fetch the complete documentation index at: https://docs.patient-experience.commure.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Referrals

> Manage patient referrals from receipt through acceptance or decline.

Referrals is a web application for healthcare staff to receive, review, and process patient referrals. It provides a unified queue for coordinating referrals across branches and teams, with automatic writeback to external systems like HCHB after a decision is made.

<Columns cols={2}>
  <Card title="Quickstart" icon="rocket" href="/quickstart">
    Log in and navigate the app for the first time.
  </Card>

  <Card title="Reviewing referrals" icon="list" href="/guides/reviewing-referrals">
    Search, filter, and sort the referral queue.
  </Card>

  <Card title="Referral lifecycle" icon="arrow-right" href="/concepts/referral-lifecycle">
    Understand the statuses a referral moves through.
  </Card>

  <Card title="Accepting and declining" icon="check" href="/guides/accept-decline">
    Make a decision and trigger a writeback to the EHR.
  </Card>
</Columns>

## Key workflows

* **Desktop queue** — Review all referrals in a table with filters, search, and sort. Click any row to open the detail view.
* **Mobile queue** — Access your assigned referrals from `My Referrals` on any mobile device.
* **Referral detail** — View extracted patient data, edit fields inline, review the original PDF, manage tasks, and leave comments.
* **Accept or decline** — Approve or decline a referral to trigger automatic writeback to HCHB, insurance, and the patient portal.
* **Tasks** — Create and complete tasks tied to a referral to track outstanding work.