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Documentation Index

Fetch the complete documentation index at: https://docs.patient-experience.commure.com/llms.txt

Use this file to discover all available pages before exploring further.

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FAQs

Contact your Implementation Manager. Major changes require 8 weeks’ notice to prevent disruption to live operations.
Submit requests through your Implementation Manager. Updates are included in weekly releases. Significant changes are tested in staging before deployment to production.
The agent currently operates in English only. Supporting patients in their preferred language is a priority — contact your Implementation Manager to discuss additional language implementation.

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Reporting an issue

When you encounter an agent issue:
  1. Locate the Call ID for the affected call.
  2. Email the Call ID and a description of the issue to the Commure support team.
  3. The team will investigate, test a fix in staging, and deploy to production.
High-impact issues are prioritized. Other enhancements follow the Monday night release schedule.

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Release schedule

Updates are tracked in an Iterations Tracker and prioritized by impact. Releases occur weekly during scheduled syncs.

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After hypercare

After the 4-week hypercare and monitoring phase, your Customer Success Manager becomes the primary contact for ongoing support and feature requests.