Live chat - Commure Documentation

Live Chat is a two-way communication tool that lets you jump directly into a patient’s text message thread for real-time engagement.

Accessing live chat

From the main navigation bar on the far left at any time.
From the top right of any patient page.

From the Patients panel, select the patient you want to chat with or view history for.

Sending and receiving messages

Typing a message: Use the text box at the bottom of the chat. Your message lands in the same SMS thread as all other program content. To send: click the blue send button, or press Shift + Enter. Attachments: Click the paperclip icon to send a file. Patients can also send attachments back to you.

Additional features

Feature	Description
Download history	Click the cloud-with-arrow icon to download the full chat history for your records.
Disable automation	Toggle off the AI Assistant to pause automated responses. Automation is automatically disabled for 20 minutes any time you send a manual message, giving the patient time to respond.
Action item visualization	Select the Action Items dropdown to view all action items associated with this patient. Action items triggered by a patient message are noted in the chat history.
Expand/collapse	Hide or show action items and comments for easier reading.
Comments	Comment on a message to tag colleagues for cross-team collaboration.