Skip to main content

​
Introduction

​
Patient Navigation

AI Call Center Agent:
  • Handles patient and insurance company calls, appointment confirmations, and billing inquiries
Scheduling Agent:
  • Manages patient scheduling, resolves conflicts, and optimizes provider calendars
Patient Outreach Agent:
  • Sends real-time updates to patients about appointments, medications, lab results, and educational materials

​
Care Management Agents

Referral Management Agent:
  • Automates specialist referrals and follow-ups
Prior Authorization Agent:
  • Submits and tracks insurance approvals in real time
Discharge Planning Agent:
  • Generates personalized discharge instructions and follow-up workflows.

​
Value Drivers

  • Reduce Call Center Volume 
  • Support appointment management and reminders
  • Inbound/Outbound Call Routing 
  • Reduced Administrative Burden
  • Improved appointment adherence 
  • Centralized communication 
  • Improve access to care through better care coordination
  • Improved patient satisfaction
  • No-show rate reduction 
  • Insurance information collection
  • Reduction in administrative costs by automating high-volume, repetitive tasks
  • Increased scheduling volumes without proportional staff increases.